Priority Credit Recovery (PCR) has implemented the first phase of our PCR Innovation Project in commercial debt collection. The reface of our web site: http://www.prioritycredit.ca is just the beginning.
The PCR Innovation Project combines technology with old fashioned customer service. Our philosophy on customer service is to treat our clients as we would want to be treated ourselves. Peruse our new site and you will begin to see our philosophy in action.
For example: You will find a new debtor concept with our Consumer Portal aka Debtor Portal. A new tool so debtors can communicate with collectors. This innovation is ground breaking in our industry so it will be interesting to see how this feature progresses.
Security and Innovation go hand in hand. We don’t like filling out unsecured web site forms where the entire Internet can see what we are doing. Neither should we expect our clients or your slow paying customers to have to put up with unsecured communications. Common courtesy and respect dictates that every form on our site is on a secure connection.
The PCR Innovation Project doesn’t just stop with new technology.
As part of our Innovation Project, we have implemented a dynamic change in client service starting in the trenches with our collectors. After all, who knows better what is happening with your accounts than the actual collector working it? Commercial clients now receive a verbal report or email from the collector within 7 days of listing on any commercial account with a balance over $1000.00.
You will also notice on larger balance accounts that our closeout letters and reports contain more details. Not only will you know why we are recommending an account should be written off; but we will also bring to your attention any credit application or agreement flaws we see that could impact future debt collection recoveries in a specific province. Sometimes just a few simple updates can increase a client’s recovery percentages dramatically. We will be working with you as a source of business intelligence.
2 Way Street
Our PCR Innovation Project is collaborative in nature. We are open to innovative strategic alliances and pursuing a "2 way street" strategy in client relations. Successful business partnerships are mutually beneficial and there are ways we can add value to our relationship without either of us incurring any out of pocket costs.
The rule of thumb is that the more traffic your web site pulls in, the more money you make. A simple thing like mutual backlinks helps both of us and can be as simple as a few lines of code.
PCR is very proud of our robust I.T. infrastructure, high caliber support staff AND a wide arsenal of technology to improve recoveries. Got a problem or need in mind? Let’s talk.
Our Vice President of Business Development has a unique combination of extensive I.T. and database experience combined with 20 years of commercial collection operations experience. When you need answers to receivable operations problems that may require technology or an innovative solution, give him a call or email.
We have gone back to the basics - stay tuned for more innovation.
Ross Hamilton
Vice President Business Development
Direct line 604-588-5686
Toll free 1-866-266-0117 ext 398
rhamilton@prioritycredit.ca
Priority Credit Recovery Inc.
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