Survey Surprise...On Me!

     I've been in the commercial debt collection business for almost 30 years. I enjoy the industry immensely because there's always something new going on. About a year ago, we started conducting some in-depth surveys with our clients after certain engagements, whether the accounts were collected or not, and the responses surprised me. One of the most common themes was that our clients didn't realize we provided such a comprehensive service offering. I discuss various aspects of them in our newsletters but never provided a "menu" per se. This topic is dedicated to outlining our service offerings so you know what we can do for you. So here we go.

1. Domestic and International Commercial Debt Collection - PCR is licensed throughout Canada and is capable of collecting in over 200 countries.
2. Asset Determination - PCR can provide you or your lawyer with a complete asset investigation to determine if legal action will result in recovery of your money. No sense in suing if your customer has nothing of value.
3. Access to Builders' or Construction Lien Filing in Canada and USA - PCR is affiliated with Lien-Pro, (www.lien-pro.com) Canada's first construction lien filing service in Canada. Through Lien-Pro, PCR can secure your receivable, giving us a better chance of recovery. For claims in the USA, we are associated with Lien Research in Washington State. Lien Research is capable of filing Mechanics Liens throughout the United States.
4. USA Debt Collection - In 2008, we purchased Account Adjustment Bureau, Inc. or AAB (www. accountadjustment.us)  in Plymouth, Michigan. AAB is licensed to collect commercial and most consumer claims throughout the United States. AAB reports to all major U.S. credit bureaus. 
5. Contingency Legal Collections - PCR and AAB can provide collection lawyers or attorneys on a No Collection - No Charge basis on claims anywhere in North America, including Mexico.
6. Credit Checks - PCR's sister company, Credit Process Advisors Inc. (www.creditprocessadvisors.com) provides clients everything from simple one-off credit application approvals, through to temporary credit staffing and outsourced accounts receivable management, and onto credit policy and process development. Many clients rely upon us to reduce their credit risk exposure. Proper credit granting significantly reduces the amount sent to collections.
7. Real Estate Title Searches - PCR has access to all provincial land title systems, enabling us to obtain copies of land titles to determine ownership and see if other liens or judgments are being filed against your client or potential customer.
8. Corporate Searches - Both PCR and our U.S. division has access to Canadian corporate registries and U.S. Secretary of State registries to obtain corporate searches. We highly recommend that our clients obtain a full corporate search BEFORE you agree to sell to a customer on credit. You must know who your real customer is.
9. Outsource/Insource Credit Staffing - PCR, through our affiliation with Credit Process Advisors, can provide complete accounts receivable management services, using our clients name. Calls are made to your client to follow up for payment to speed up cash flow.
10. Automated Messaging - Clients with a higher volume of low balance accounts have come to rely upon PCR and AAB for our ability to leave professional pre-recorded messages with your customers reminding them of the amount now due. We can work through thousands of accounts each day.
11. Credit Staff Training - PCR hosts Business Credit Seminars throughout Canada. Business owners and credit managers send their staff to these workshops, bringing valuable information back that they can implement immediately. This service is currently being rolled out in the U.S. as well through our sister company, Account Adjustment Bureau.

While this menu is not exhaustive, it does cover the major services that we provide in the North American credit and collection market. If you're not sure we can help, just call and ask.