I love the Scotiabank’s tagline “You’re
Richer than You Think.” If an individual or company takes time to reassess its
priorities, expenses, and plans you can always find a way to be more efficient
and profitable. Sometime the results can really surprise you.
During the 32 years that I’ve been in
the credit and collection industry I have learned that every credit manager or
business owner has an “ugly file box” tucked under his/her desk of customer
issues that should be dealt with. I have an ugly file box!
Each piece of paper that ends up in this
box is either a customer services issue that should be addressed, a finance
concern (usually your own), or a business idea that you are saving to
investigate when you have some time.
You Are Probably Grimacing Right Now
You know where your “box” is. You are
probably grimacing right now just thinking about it. Unfortunately nothing good
can come from ignoring your box. Service
issues fester, reputations suffer, and opportunities get missed.
As an employer, I appreciate it when my
staff wants to discuss the items in their own “ugly file box”. Sure some of the
items in the box may feel like they will be harmful to your career; however, in
most cases it will only get worse instead of better. If some of these issues
are credit and collection related, we recommend having a confidential
discussion with the collection service provider of your choice. Your provider
is a source of credit and collections expertise. They want you to look good and
will provide some ideas and suggestions to deal with the issues at hand.
If your “box” issues are business ideas
you've been saving to read later, time should be set aside to review and
consider these ideas. As you are reading this article, someone in the world is
working on a way to disrupt your business or put you out of business altogether.
Time needs to be spent working on your business. Several business groups exist
to help you work on your company, like TEC or Vistage International.
Tackle The Box!
Take action now. Tackle the box.
Something good always comes out of this process. You will feel better, your
business will run more efficiently, and staff morale will increase.
About the Author:
Brad Lohner is a 32 year veteran of the domestic and international credit and collection industry with headquarters in Edmonton and a branch office in Ann Arbor, Michigan.
Cash flow is the lifeblood of Edmonton business. At the PCR Group of Companies, We Protect Your Corporate Heartbeat®. The PCR Group provides expertise in the Order-To-Cash cycle beginning with credit approvals, through to receivable management and finally credit and collections and liens.
Brad Lohner
President & CEO
Direct: +1-780-643-2169
brad.lohner@pcrgroup.ca
http://www.pcrgroup.ca/